About Complaints

Anyone can make a complaint against an alcohol product or promotion that they consider is in breach of the Code.  Complaints are considered by an Independent Complaints Panel and its decisions are published.  Effective sanctions are in place to ensure that the Panel’s decisions are enforced.

The full complaints process can be found in Section 4 of the Code of Practice on the Naming Packaging and Promotion of Alcoholic Drinks and the Code of Practice on Alcohol Sponsorship .